dreamstime_m_5354340Electric power delivery

Services offered to clients

  • Pre-contractual support: Our specialists assist clients in understanding the mechanisms and regulation of the electric power market. We use the results of the consumption analyses to jointly make the best decision
  • Signing contracts related to the supply of electric power
  • Throughout the validity of the electric power supply contract, we act as a mediator for any problems occurring between the client and the provider of the distribution service
  • Informing consumers about the changes of market conditions, by letters and email
  • Notifying consumers of interruptions to supply in the case of scheduled interruptions
  • Managing complaints regarding the quality of the electricity and services, as well as complaints about the incorrect registration of metering equipment;
  • Dynamic balancing of consumption: AFI ENERGY offers its consumers the opportunity to update consumption forecasts daily, to obtain the smallest possible deviations
  • Assistance to consolidate and to look after forecasts for the purpose of easing the tasks and achieving consumption forecasts that are as accurate as possible
  • Possibility of installing metering systems to monitor consumption
  • Possibility of concluding metering contracts with distribution operators, at consumers’ request

The client relations department responds efficiently, in accordance with the regulations in force, to all of the clients’ requests and provides them with on-going assistance throughout the duration of the contract.